manufacture of aesthetic equipment

Emmalaser Co., Limited | Professional Aesthetic Equipment Manufacturer | OEM & ODM

Emmalaser FAQ

Emmalaser Co., Limited – FAQ

Professional Manufacturer of Aesthetic & Beauty Equipment for Global Distributors and Beauty Salons.

Support for OEM / ODM Factory-direct service from China
  • Q1 Who is Emmalaser Co., Limited?

    Emmalaser Co., Limited is a professional manufacturer specializing in the development and production of advanced aesthetic and beauty equipment.

    We serve global distributors, beauty salons, clinics, and spa centers, and we support OEM and ODM services to help partners build their own brands.

  • Q2 What are your main products?

    Our core product lines include a full range of professional aesthetic devices:

    • EPYLASE Diode Laser – for permanent hair removal
    • IPL SHR – multifunctional rejuvenation and hair reduction system
    • 360 Cryolipolysis – fat-freezing body slimming device
    • Inner Ball Roller – body contouring & lymphatic drainage system
    • Velasculpt – vacuum + RF body shaping system
    • CO2 Fractional Laser – for skin resurfacing and rejuvenation
    • ND:YAG Laser – for pigmentation and tattoo removal
    • Other customized professional beauty and medical-aesthetic devices

    We continuously expand our technology and portfolio to meet different market needs around the world.

  • Q3 Do your products have certifications?

    Yes. Our manufacturing and products meet international standards. We are certified with:

    • ISO 13485 – Medical device quality management system
    • CE Certification – For European market compliance
    • FDA Registration – For U.S. market access

    These certifications help ensure product safety, consistency, and regulatory compliance in different regions.

  • Q4 What is your warranty and after-sales service policy?

    We offer a 2-year free warranty for all customers.

    Because we provide factory-direct pricing, all after-sales service is primarily handled from China. If any issue occurs with the device during the warranty period, we provide free replacement parts.

    For customers in Europe who require local on-site service, we cooperate with professional engineers in Europe. This value-added service requires an additional €1000 service cost.

    Our goal is to ensure reliable support, fast response, and long-term cooperation with all partners.

  • Q5 What training do you provide?

    We offer complete training and support for all devices, including:

    • Online training sessions for your team
    • Detailed operating manuals
    • Instructional videos
    • Technical guidance for daily use and basic maintenance

    This ensures that both distributors and end users can operate the machines safely, efficiently, and confidently.

  • Q6 What payment methods do you accept?

    To ensure transaction safety and compliance:

    • We do not support any credit card payments at this time.
    • We only accept bank wire transfer (T/T).
    • For every order we provide an official commercial invoice and contract.

    For first-time cooperation:

    • We accept a 30% deposit to arrange production of the equipment.
    • The remaining 70% balance is paid before shipment.
    • We can provide production photos, videos, and shipping documents as proof that your order is being processed and dispatched.

    This structure gives both sides transparency and security during the whole cooperation.

  • Q7 Do you offer return or replacement services?

    Yes. We offer a clear and friendly replacement policy for our customers.

    If the device has a quality fault within 7 working days after you receive it, we will replace it with a brand-new machine free of charge, until the customer is fully satisfied.

  • Q8 How can I contact you for product questions or technical support?

    If you have any questions about our products, cooperation, technical issues, or service, please feel free to contact us:

    📧 Official Email: info@emmalaser.com

    Our team will reply as soon as possible and support you with professional solutions.

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