Contact Emmalaser | Beauty Equipment Manufacturer & Factory Direct Support

Contact Us

We welcome your inquiries and are here to assist you. Please use the information below to get in touch with us directly.

Address

Emmalaser Co., Limited
Room 1711, Building B, Future Tower,
Luzhou Avenue, Baohe District,
Hefei, Anhui, China

Email

info@emmalaser.com
fred@emmalaser.com

Phone

+86 18210037593
+86 18600753463 (WhatsApp)

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Everything You Need to Know Before Getting Started

Who is Emmalaser Co., Limited?

Emmalaser Co., Limited is a professional manufacturer specializing in the development and production of advanced aesthetic and beauty equipment.
We serve global distributors, beauty salons, clinics, and spa centers, and we support OEM and ODM services to help partners build their own brands.

What are your main products?

Our core product lines include a full range of professional aesthetic devices:

  • EPYLASE Diode Laser for permanent hair removal

  • IPL SHR multifunctional rejuvenation system

  • 360 Cryolipolysis fat-freezing body slimming device

  • Inner Ball Roller body contouring & lymphatic drainage system

  • Velasculpt vacuum + RF body shaping system

  • CO₂ Fractional Laser for skin resurfacing

  • ND:YAG Laser for pigmentation and tattoo removal

  • Other customized beauty and medical-aesthetic devices

We continuously expand our technology to meet global market demand.

Do your products have certifications?

Yes. Our manufacturing and products meet international standards.
We are certified with:

  • ISO 13485 – Medical device quality management system

  • CE Certification – For European market compliance

  • FDA Registration – For U.S. market access

These certifications ensure product safety, consistency, and compliance.

. What is your warranty and after-sales service policy?

We offer a 2-year free warranty for all customers.

  • We provide factory-direct pricing, so all after-sales service is handled from China.

  • If any issue occurs, we provide free replacement parts during the warranty period.

  • For customers in Europe who require local on-site service, we have partnered engineers available.

    • This value-added service requires an additional €1000 service fee.

Our goal is to ensure every customer receives reliable support and fast solutions.

What training do you provide?

We offer complete training and support for all devices:

  • Online training sessions

  • Operating manuals

  • Instructional videos

  • Technical guidance for daily use and maintenance

We ensure that your team can operate the machines safely and effectively.

What payment methods do you accept?

To ensure transaction safety and compliance:

  • We do not support any credit card payments at this time.

  • We only accept bank wire transfer (T/T).

  • We provide official commercial invoice and contract for every order.

For first-time customers:

  • We accept 30% deposit to start production.

  • The remaining 70% balance is paid before shipment.

  • We can provide production photos, videos, and proof of shipment.

This ensures transparency throughout the entire process.

Do you offer return or replacement services?

Yes. We offer a risk-free replacement policy.

  • If the device has a quality fault within 7 working days,
    we will replace it with a brand-new machine, free of charge,
    until the customer is fully satisfied.

How can I contact you for product questions or technical support?

If you have any inquiries about our products, services, or cooperation:

📧 Official Email: info@emmalaser.com

Our team will reply as soon as possible.